I Know How To Do My Job, Thanks

I've come to the conclusion that I hate people. Yeah, didn't have the greatest day at work today. In fact, it pretty much blew.

So I'm at the service desk and this guy comes up to me with (no lie) 18 pairs of shorts to return. Apparently he bought them all at original price and then bought them again when they got marked down towards the end of the summer for the lower price. Okay, fine. People do this a lot since we don't price adjust clearance items. They buy the item at the lower price and return it with the original receipt when they bought it at full price. There's really nothing we can do to stop this if the item numbers match and honestly it really doesn't bother me when you have the receipt.

But when you make me do a receipt-lookup off of your credit card, then its starts to get a little frustrating. Whenever I look something up off of your card, its going to automatically give me the lowest price that you bought it at. There's nothing I can do about that. You need the receipt if you want the original price back. But this guy hands me his credit card and says he needs me to look up this items for him. 

"And I'm going to need you to scan each of these more than once, just to make sure I'm getting the highest price I paid for them. I bought them all more than once when they were marked down," He proceeds to tell me.

So I said, still trying to sound polite and pleasant, "I'm not really allowed to do this off of your credit card when you're trying to return clearance items. I need the receipt."

And this is when he starts to get ugly with me. Seriously, this guy was just plain mean. There's no other word to describe it. "Yes, you can do this. I've never had any problems before. You can do it, its not hard. You just take the tag, scan it three times, and make sure I am getting my full refund back. I shouldn't have to explain this for you, its not hard. And I need you to tell me the price that I am getting back when you do it."

Are you kidding me, guy? Are you really telling me how to do my job? Oh, I'm sorry. I guess I forgot I'm just a mindless moron who chooses to work in retail. You must be smarter than me since I'm behind the counter and you are not. He's probably one of those guys who assumes anybody who works there full-time is either a high-school dropout who got knocked up when they were sixteen or just too dumb to go to college. Yeah, well its not true buddy. And just because you have the college degree and I do not does not give you the right to tell me how to do my job! Or tell me that its not hard. 

Gahh I'm just so frustrated! I did the return for him, only because I really didn't want to deal with him or his ugly face anymore. I had to bite my tongue the rest of the time I was doing the transaction to keep from making snarky comments that were sure to get me fired. I never said another word to him after that. He did say thanks and have a good night. I didn't say anything but in my head I told him to have a good night as well and I hope he gets run over by a bus.